We promise to deliver quality products to you. We take it personally if our product does not meet or exceed our customers’ expectations.
If you are not satisfied with your order, please contact us at email@example.com and let us know. You can also contact us by sending us a message on our official Facebook for timely help. We appreciate feedback from our customers and we are always striving to improve our business operations. Our friendly Customer Experience Specialists will be happy to assist you on working days.
Step1: Email us at firstname.lastname@example.org to process a return or exchange.
Step2: We will then sent you the return address and instructions by email.
Step3: Call the post office to arrange a pick up or drop off at your most convenient post office.
Step4: Send us a proof of postage (receipt or tracking number) for immediate processing of return or exchange.
Step5: Upon receiving your returns, a refund will be processed within 48 business hours.
1. Return or exchange shipping fee is the responsibility of the customer. Delivery charges are also nonrefundable.
2. Returns and exchanges must be applied within 30 days of receiving your purchase.
3. All returns must be received in their originally condition (undamaged).
4. Returns without proof of postage will received a refund/exchange after our warehouse receives the return.
5. Please do not send your return to the sender's address on your package.
This is not the return address and will affect the processing of your return, you should only send it to the address we have provided for you.
6. A full refund will be processed for defective, damaged, or mis-shipped orders. Proof of Damage” must be provided to validate the refund.
7. We accept refund for products which are not broken but the customers want to return because they changed their mind about the purchase.
Exchange or Cancel Order
If you want to modify your order or cancel it, please contact us within 48hours after placing the order. We will deal with it once we receive your message. Please note orders that has been sent out cannot be modified or cancelled.
Process Time of Refunds
Once your return is received and inspected, we will email you to notify you that we have received the item. We will also notify you of the approval or rejection of your refund. It will take 48 business hours for you to get your refunds.
Under this policy, we guarantee:
Our policy does NOT include: