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FAQs

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

Please contact us within 48 hours after you made your purchase. Please note we are unable to cancel an order once it has been shipped. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

All orders will be processed within 2 working days, excluding weekends and public holidays. 


7-14 working days for most countries and districts (1-2 days to process the order and additional 7-14 days for shipping). For remote districts it may take longer time.During peak seasons (like Mother’s Day & Christmas) shipping can take an additional 3-4 working days.

Thanks for your understanding and patience in advance. 



It's FREE Shipping for orders over $29.99. $6.99 shipping fee will be charged under $29.99.

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

We apologize if you had received a defective item from us. Please contact our Customer Care Team at marketing@otrainbow.com with a snapshot of the product and we will get back to you as soon as we can.

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